Starting in mid-August, the Social Security Administration (SSA) will introduce a new multi-factor authentication system that includes a Security Authentication Pin (SAP) to enhance the security of beneficiaries’ accounts. Initially, this change raised concerns among advocates who feared that requiring in-person visits to set up the new system could disadvantage people with disabilities, seniors, and those living in rural areas. However, the SSA clarified that visiting an office won’t be mandatory for those who want to use the new security feature, and it will remain optional.
The SSA spokesperson explained that account holders are encouraged to use the SAP to quickly verify their identity when calling the National 800 Number, but they can still opt to use the existing verification process without setting up the SAP. This approach ensures that beneficiaries can manage their benefits over the phone without having to visit an SSA office, addressing earlier worries about added burdens and accessibility.
Alongside this security update, the SSA has also started withholding up to 50% of benefits in cases of overpayments, which can happen due to errors such as miscalculations or failure to report income changes. Beneficiaries facing financial hardship can request a waiver or appeal for smaller withholdings. It’s important for recipients to monitor their notices and emails closely to stay informed about any such actions affecting their benefits.
